How much will it cost to have you ship a package to me?
Well good news! If you live anywhere in the UNITED STATES shipping is FREE!
We provide tracking information for all orders within the United States. We’ll send you an email when your order ships. The email includes the delivery confirmation number, which can be used to track your package.
How long will it take to get my U.S. order?
Once you place your order, you can expect it to ship out from our warehouse in 1-3 days. After that, we estimate (though we cannot guarantee) 1-5 days for all items sent via USPS first/priority mail or UPS ground. 5-7 days on all items sent via USPS media mail.
What about international orders?
Orders to non-US countries are shipped via USPS Air Mail, and are charged a shipping and handling fee based on weight and country of destination. We charge you what the USPS charges us for this service. Please be aware that some countries charge a customs fee on incoming shipments. You will be responsible to pay this fee if you want your package delivered. We have no control over the amount you may be charged for customs, but we do everything in our power to reduce or eliminate any extra fees we can.
And, how long will it take to get my order if my shipping address is outside of the U.S.?
Most international orders are delivered within 10-14 business days. Depending on your country and its customs departments/mail services, some packages can take up to 6 weeks to arrive from the day they are shipped. This is especially true if you live in Brazil or Italy. Sorry Brazil and Italy. If you still have not received your order 6 weeks after you receive your shipping confirmation (which is different and also not the same as your order confirmation) please email firstname.lastname@example.org and we’ll work with you to find or replace your package.
I want to place an order that contains both pre-ordered releases and items that are already available for sale. Is it possible for you to ship all the available items now and the pre-order when it is released?
Sorry, but no. If your order contains any pre-ordered items, none of your order will ship until the pre-ordered items are ready to ship as well. If you don’t want to wait, please place separate orders. Thanks!
I recently received my order but the poster I ordered wasn’t included. Did you forget it?
Probably not! All posters have to be shipped separately from any other type of item on an order, and even though your entire order is always shipped out together on the same day, poster tubes seem to get sorted differently by the USPS and tend to show up a day or two after the first package is delivered. If you haven’t received your poster within 2 days of the arrival of your first shipment however, email email@example.com and let us know!
The t-shirt I ordered doesn’t fit like expected and I want to exchange it for a different size. What can I do?
You can send your item(s) back to us at:
Attn: Returns / Exchanges
1118 N Hudson Ave
Pasadena, CA 91104
Include a note with details on the exchange you’d like to make. Provided your desired item is in stock, we’ll gladly make the exchange. It’s best to email firstname.lastname@example.org first to make sure the item you want is actually available.
Why was my credit card declined, and why then does my statement say, "payment pending”?
The main reason for declined credit card transactions, other than insufficient funds, is incorrect billing address information. To protect ourselves and our customers from theft and fraud our bank requires billing address verification, which includes street address and the postal code (zip code) as well as the 3 digit security code printed on the back of the card, which should match what is entered into the “CVV” field on your order form.
If your your card has been declined, you can rest assured that your credit card has NOT been charged. A "payment pending" charge may show up on your bank or credit card company's records for a day or two, but no actual funds have been, or will be, transferred.
I am having a problem with my record that has not been addressed above.
Please return your record to the place of purchase. If—and only if—you bought the record directly from our website, please email email@example.com. Of course, if you have some other question, you may also email us at firstname.lastname@example.org.